If you can smell gas, do the safe thing first and then ring me. Every job I do gets checked over properly before I call it finished.
If you can smell gas strongly right now: do not switch anything on or off, do not use the light switches, get everybody out of the house, and ring your gas utility's emergency line from outside. They come out for free and they will make it safe. Once it is safe, ring me and I will put right whatever caused it.
Most of the calls I take are not a burst pipe under the floor. They are a fitting that has been disturbed, an appliance connector that has been pulled about behind a dryer or a range, a dried out trap letting sewer gas through, or the faint whiff at a water heater when it lights. That does not mean you should ignore it. It means it is usually fixable in a visit.
Natural gas is given its smell on purpose so you notice it. Carbon monoxide has no smell at all, which is what makes it dangerous, and it comes from combustion going wrong rather than from a leak. If your detector has gone off, get out and ring the utility. If you have no detector on the same floor as your bedrooms, please fit one this week. They cost very little and it is the single best thing you can do in a house with gas appliances.
Nothing leaves my hands untested. I check the whole run I have worked on before I pack up, every time, on every job, whether it is a new furnace or a BBQ line.
“Mozee thoroughly inspected for gas leaks upon completion. Mozee says, no bubble, no trouble.”
Dane Howard, Google review
Get everyone out, do not touch light switches or anything electrical, and ring your gas utility's emergency line from outside. They will come and make it safe at no charge. Then ring me for the repair.
A very faint whiff at the moment a burner lights can be normal. A smell you can find again ten minutes later is not. If in doubt, ring.
Yes. Carbon monoxide has no smell and comes from combustion going wrong rather than a leak, so it needs checking separately. Every house with gas appliances should have a detector on the bedroom floor.
Every single time, on every job. It is the last ten minutes of every visit.
London and the surrounding area. Just outside it? Ring anyway and I will tell you straight whether I can get to you.
Installation, repairs and service on all of it, tested before I leave.